MBC Computer Solutions Ltd. - Customized Plans

Rapid remote problem resolution through our help desk
On-site support - Scheduled and On-demand
Performance and predictive failure monitoring 24 hours a day
Regular preventative maintenance to reduce downtime
Quarterly Virtual CIO Consultations
Disaster Recovery
Hardware and software sales
Dell Value Added Reseller
Blackberry Enterprise Consulting

Silver, Gold or Platinum...
We have three customized solutions to accomodate your needs. Take a look at our packages to see what is best for you...

FirstResponse Features	Silver	Gold	Platinum
Proactive Support
Scheduled Proactive Service Hours	4 hrs/month	8 hrs/month	16 hrs/month
Scheduled Preventative Maintenance	2 hrs/month	2 hrs/month	4 hrs/month
Onsite Technical Support	On-demand	On-demand	On-demand
Help Desk Rapid Remote Problem Resolution	10 incidents/month	20 incidents/month	Unlimited
Managed Anti-Spam & Anti-Virus E-Mail Filtering
Network Monitoring FirstResponse Network Monitoring Platform (NMP)
24x7x365 Network Monitoring
Availability Status & Notifications
Network Performance Reporting
Upgrades & Patches
Virus Activity & Definitions Monitoring
Quarterly Virtual CIO Consultations Capacity planning and predictive analysis

MBC Computer Solutions has one of the best staffed Support Desks I have ever used. Feedback from our branches is always positive and their patience in walking through issues with our personnel is positively saintly. Their care and attention to ensuring that each issue is dealt with quickly and efficiently is always apparent. Their knowledge base is so extensive that most questions can be answered immediately.

Crissa Pakkidis
INTEGRAL WEALTH SECURITIES LIMITED
www.integralwealth.com

Toronto Computer Consulting - MBC Computer Solutions Ltd.