The MBC Account Services Team are executive resources leveraged by our customers for strategic planning and oversight of IT infrastructure management. Every small business needs a partner with the experience and insight to explain technology life cycles, downtime and security risks in plain English. Your MBC Account Executive will help your organization develop a complete picture of your business services, technology, and information.
Strategic Account Management
Understanding our clients' needs and providing the right solutions are part of our priorities.
Our process:
- 30/60/90 day customer on-boarding meetings
- 5 Year IT Life Cycle Plan
- Quarterly service and executive reviews
- New customer business analysis
- Business Continuity Planning
- Monthly touch point meetings (if requested)
Why it’s important:
- Access to executive level IT management resources
- Lifecycle business partner (end-to-end)
- Additional escalation for incident, change management and support
- Ability to articulate complex IT issues in plain English
- Simplified budgeting
- Better alignment between business and IT
- Streamlined on-boarding process
MBC really prioritizes customer satisfaction, the technicians worked very hard to make sure we were ready for our launch date.
Jim O’Neill, CFO, Aldridge Minerals
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