Strategic Account Management

Understanding our clients' needs and providing the right solutions are part of our priorities.

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The MBC Account Services Team are executive resources leveraged by our customers for strategic planning and oversight of IT infrastructure management. Every small business needs a partner with the experience and insight to explain technology life cycles, downtime and security risks in plain English. Your MBC Account Executive will help your organization develop a complete picture of your business services, technology, and information.

Our process:

  • 30/60/90 day customer on-boarding meetings
  • 5 Year IT Life Cycle Plan
  • Quarterly service and executive reviews
  • New customer business analysis
  • Business Continuity Planning
  • Billing (service credits and inquiries)
  • Monthly touch point meetings (if requested)

Why it’s important:

  • Access to executive level IT management resources
  • Lifecycle business partner (end-to-end)
  • Additional escalation for incident, change management and support
  • Ability to articulate complex IT issues in plain English
  • Simplified budgeting
  • Better alignment between business and IT
  • Streamlined on-boarding process

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Comments

 

MBC really prioritizes customer satisfaction, the technicians worked very hard to make sure we were ready for our launch date.

Jim O’Neill, CFO, Aldridge Minerals

Business Continuity Planning Guide

Disasters that impact your IT systems can impact revenue, reputation, compliance, and introduce unplanned expenses.

CloudReach Advantage

CloudReach is MBC’s unique service model that helps businesses take advantage of crucial cloud technologies for growth by optimizing their corporate technology environment. CloudReach is scalable and flexible, allowing customers to leverage the best of cloud and on-premise IT technologies to maximize their budgets for efficiencies and growth.

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