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Strategic Account Management

Understanding our clients' needs and providing the right solutions are part of our priorities.


The MBC Account Services Team are executive resources leveraged by our customers for strategic planning and oversight of IT infrastructure management. Every small business needs a partner with the experience and insight to explain technology life cycles, downtime and security risks in plain English. Your MBC Account Executive will help your organization develop a complete picture of your business services, technology, and information.

Our process:

  • 30/60/90 day customer on-boarding meetings
  • 5 Year IT Life Cycle Plan
  • Quarterly service and executive reviews
  • New customer business analysis
  • Business Continuity Planning
  • Monthly touch point meetings (if requested)

Why it’s important:

  • Access to executive level IT management resources
  • Lifecycle business partner (end-to-end)
  • Additional escalation for incident, change management and support
  • Ability to articulate complex IT issues in plain English
  • Simplified budgeting
  • Better alignment between business and IT
  • Streamlined on-boarding process

The MBC Advantage

Customer Satisfaction Guarantee     Strategic Account Management      CloudReach

MBC really prioritizes customer satisfaction, the technicians worked very hard to make sure we were ready for our launch date.

Jim O’Neill, CFO, Aldridge Minerals

Case Study

See how this client leveraged Managed IT Services

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