Strategic Account Management

Keeping your team happy and productive

Strategic Account Services

The MBC Account Services Team are executive resources leveraged by our customers for strategic planning and oversight of IT infrastructure management. Every small business needs a partner with the experience and insight to explain technology life cycles, downtime and security risks in plain English. Your MBC Account Executive will help your organization develop a complete picture of your business services, technology and information.

Our process:

  • 30/60/90 day customer on-boarding meetings
  • 5 Year IT Life Cycle Plan
  • Quarterly service and executive reviews
  • New customer business analysis
  • Business Continuity Planning
  • Billing (service credits and inquiries)
  • Monthly touch point meetings (if requested)

Why it’s important:

  • Access to executive level IT management resources
  • Lifecycle business partner (end-to-end)
  • Additional escalation for incident, change management and support
  • Ability to articulate complex IT issues in plain English
  • Simplified budgeting
  • Better alignment between business and IT
  • Streamlined on-boarding process

Since 2005 MBC delivered an extremely reliable IT environment eliminating downtime – which is critical for a brokerage firm like us.

Jennifer Cooper, COO, Integral Wealth Securities

Manager of Account Services at MBC Managed IT Services

Ask an Expert

For over 10 years, we’ve been helping Canadian businesses grow by handling their corporate technology needs from Cloud Support, Managed Infrastructure, and Enterprise Cloud. Contact one of our experts today to discuss how we can help your business have IT success.

We’ll be in touch within 24 hours, Monday - Friday.

MBC Clients

Learn how our clients are achieving amazing results. We focus on your IT Network so you can focus on what you do best.

News and Updates

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Ransomware attacks are expected to be over two times more numerous in 2017 than 2016 having financial institutions and law firms as prime targets. In Europe, some financial institutions had begun stockpiling bitcoins, in case of a ransomware attack. In…

Mississauga News Article Feature: Expert says Human Firewall is the best Defense Against Costly Ransomware Cyber-Attacks

Ransomware. It is sophisticated, technical and so malicious it has brought several high-profile Canadian corporations temporarily to their knees. But the remedy is basic, explains the MBC President, Michael Benadiba in the Mississauga News. He shared insights on why human…

Latest tweets from MBC:

Is #WannaCry Over? NO - Researcher Finds Link Between the Attacks & North Korea… via @TheHackersNews #Security

About 10 hours ago from MBCCS's Twitter via Twitter Web Client

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