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Strategic Account Management

Understanding our clients' needs and providing the right solutions are part of our priorities.

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The MBC Account Services Team are executive resources leveraged by our customers for strategic planning and oversight of IT infrastructure management. Every small business needs a partner with the experience and insight to explain technology life cycles, downtime and security risks in plain English. Your MBC Account Executive will help your organization develop a complete picture of your business services, technology, and information.

Our process:

  • 30/60/90 day customer on-boarding meetings
  • 5 Year IT Life Cycle Plan
  • Quarterly service and executive reviews
  • New customer business analysis
  • Business Continuity Planning
  • Monthly touch point meetings (if requested)

Why it’s important:

  • Access to executive level IT management resources
  • Lifecycle business partner (end-to-end)
  • Additional escalation for incident, change management and support
  • Ability to articulate complex IT issues in plain English
  • Simplified budgeting
  • Better alignment between business and IT
  • Streamlined on-boarding process



MBC really prioritizes customer satisfaction, the technicians worked very hard to make sure we were ready for our launch date.

Jim O’Neill, CFO, Aldridge Minerals

Business Continuity Planning Guide

Disasters that impact your IT systems can impact revenue, reputation, compliance, and introduce unplanned expenses.

Latest tweets from MBC:

#MBCSecurtyTIps – When using a public hotspot, make sure to do it safely. Disable file and printer sharing, enable two factor authentication, use VPN and check that you are using https sites only. #cybersecurity #hotspotsaftey pic.twitter.com/9hy49dVe2x

From MBC's Twitter via Hootsuite

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