Strategic Account Management

Understanding our clients' needs and providing the right solutions are part of our priorities.

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Strategic Account Services

The MBC Account Services Team are executive resources leveraged by our customers for strategic planning and oversight of IT infrastructure management. Every small business needs a partner with the experience and insight to explain technology life cycles, downtime and security risks in plain English. Your MBC Account Executive will help your organization develop a complete picture of your business services, technology and information.

Our process:

  • 30/60/90 day customer on-boarding meetings
  • 5 Year IT Life Cycle Plan
  • Quarterly service and executive reviews
  • New customer business analysis
  • Business Continuity Planning
  • Billing (service credits and inquiries)
  • Monthly touch point meetings (if requested)

Why it’s important:

  • Access to executive level IT management resources
  • Lifecycle business partner (end-to-end)
  • Additional escalation for incident, change management and support
  • Ability to articulate complex IT issues in plain English
  • Simplified budgeting
  • Better alignment between business and IT
  • Streamlined on-boarding process
 

Since 2005 MBC delivered an extremely reliable IT environment eliminating downtime – which is critical for a brokerage firm like us.

Jennifer Cooper, COO, Integral Wealth Securities

MBC Clients

Learn how our clients are achieving amazing results. We focus on your IT Network so you can focus on what you do best.

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CloudReach is MBC’s unique service model that helps businesses take advantage of crucial cloud technologies for growth by optimizing their corporate technology environment. CloudReach is scalable and flexible, allowing customers to leverage the best of cloud and on-premise IT technologies to maximize their budgets for efficiencies and growth.

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