24 Hour Support Desk (905) 307-4357

Service Desk Technician

Follow MBC

Role Description

We are looking for a bright, passionate and motivated professional Service Desk Technician. This role requires someone with an ambitious nature for continuous learning.

Responsibilities

  • First point of contact with all client requests
  • Actively monitoring and investigating alerts on NOC dashboard
  • Creating tickets in our ticketing system to track issues
  • Creating tickets in our ticketing system to track issues
  • Resolving tickets that are in scope after hours with documentation and time entries
  • Escalating any tickets that have not been resolved to the NOC team
  • Communicating technicians about any incidents that may require problem management
  • Participate in after hours on call rotation scheduled from
    • 5:30PM to 11:00PM on weekdays
    • 9:00AM to 11:00PM on Saturday and Sunday
  • All technicians will be required to complete the prescribed certifications as part of their employment with MBC

Technical Skills

The qualified candidate will have a good understanding of network infrastructure services such as DHCP, DNS and NAT along with entry level knowledge in the following areas;

  • Windows Server and associated services
    • File Services
    • Print Services
    • Application Services
    • Remote Desktop Services
  • Gateways and VPN connections
  • Exchange and Active Directory
    • New user account configuration
    • Group Policy administration and troubleshooting
  • SQL Server
    • Administration and Troubleshooting installations
  • Hyper-V and VMWare Virtualization platforms
    • Managing and Maintaining Virtual Machines
    • Drive expansion procedures
  • Mobile Devices
    • Blackberry, Android, IOS, Windows Phone user configuration

Interpersonal Skills

  • Exhibit solid communication skills, both written and verbal with the ability to communicate and articulate technical information into layman terms
  • Strong analytical and problem-solving skills
  • Initiative and organizational skills
  • Able to adapt and quickly develop in-depth technical understanding of new and different applications
  • Strong ability to analyze situations, diagnose problems, and develop and implement solutions
  • Must be a team player willing to work on a variety of technical initiatives
  • Must have the ability to work independently and identify priorities for completion of multiple tasks
  • Extremely Detail oriented
  • Punctuality and Responsibility is required.

Educational/Technical Experience

  • 1+ years in a service desk environment or equivalent experience
  • ITIL Foundations certification is a benefit
  • Microsoft Network Infrastructure certifications is a benefit

Contact Us to Apply

Please email your resumes to careers@mbccs.com and thank you for your interest.

Latest tweets from MBC:

From Business Advice to IT Security, read the latest news and updates from the MBC blog. mbccs.com/category/blog/ #itblog #techblog pic.twitter.com/0heqhYZWTn

From MBC's Twitter via Hootsuite Inc.

Join our newsletter!