The most satisfying (or frustrating) part of your IT service is when you work directly with someone in IT to solve your problem. When requests are not handled properly or simply take too long to complete, users get frustrated and often productivity is negatively impacted. The MBC IT Support team is on standby to quickly respond to your requests and resolve any issues from the cloud or at your office. If you’re looking for IT Support Services in Toronto, contact our experts today.
The Desktop computer (or laptop) is the primary work tool for your office staff. It’s how they create proposals, support Clients, build documents, and more. These computers are constantly in use, making them prone to viruses, slowdowns, and an array of issues. To compound the stress on the computer, every user is different – making the frequency of problems unpredictable. The goal of every IT department should be to keep staff using their computers and ensure their work is protected in the event of a failure.
When it comes to keeping your business online, unfortunately, computers will fail, the software will break, and your network will stop working. What’s important is how these issues are handled. What does that mean? It means you can easily request support, the person you talk to is friendly, professional, clarifies your needs like an expert, and fixes your problem the first time and as fast as possible.
When technology fails us, and it will, it is critical that the most impactful types of failures are handled swiftly so everyone can get back to work. But what constitutes this level of failure? How can you be confident your IT provider is capable and resourced effectively to handle them? What’s the expectation on turn around? Is it normal for something to fail more than once? These concerns are answered when your IT provider has a clearly defined Incident Management policy.
IT Procurement is an area not often discussed by small and medium business. This is usually because there is no formal process to procure IT systems or supplies. As businesses grow, the time and money invested in the acquisition of IT hardware, software, and other needs warrant a proper procurement process. As part of Cloud Support, we save your business time and money by streamlining the procurement of all your IT needs.