Did you know? According to a study from ROI consultancy Alinean Inc., about company size and IT spending, mid-sized companies spend US$13,100 per employee on IT, including IT Providers. With this amount of spending, having the right IT provider is crucial for your business.
How can you ensure that you have the right Managed IT provider? To help you along the way, check out some of the basics that every IT provider should offer. If you are not receiving at least the following, you might want to consider looking for another IT provider:
Emails should be smooth sailing.
You want to make sure that prospects and customers have a way to contact you at all times. You don’t want to miss an opportunity just because an email wasn’t delivered, right? In the Information Age, the last thing you want is for your emails to get lost or take a long time to reach your inbox. All email communication should be smooth and effortless. There shouldn’t be down time or mid-day upgrades.
If your IT provider hasn’t already made the switch or suggested Office 365, you might want to think twice about using them. Every business needs a managed IT provider who is using all of the latest technology out there today. This means they are staying up-to-date of the situation and working hard for their customers.
Communication and availability.
If you have a question for your IT provider, you shouldn’t spend many hours, days or even weeks trying to get in touch with them. You should be able to reach them at any point in time. A provider that is slow or unresponsive to respond to your calls or emails is a critical sign. A situation like this could end up leading to more problems down the line, when you have an IT problem that needs to be addressed immediately, for example during a ransomware attack.
Up-to-date software and hardware.
A good IT provider will always make sure their hardware and software are up-to-date to make sure you get the best possible results for your business. With all of the hacking attempts today, you want to make sure your business isn’t being exposed due to old software or pending security upgrades. Your provider should give you regular software updates, advice and suggestions about what you need to do to keep your business safe at all costs.
Recent and updated cloud solutions.
Having the most recent software and security is crucial, especially when dealing with cloud technology. Information Technology continues to grow and expand quicker than you could imagine. Because it’s quite difficult for a business owner to keep up-to-date on with it and their business at the same time, it is crucial to have an IT provider who can step in and deliver a Delightful IT Solution; the good news: we do just that! A responsive managed IT provider will carry on the duty of keeping their clients up-to-date with the cloud solutions which should be designed to fit your specific business requirements and goals.
If you find that your competitors are ahead of you in technology, you can be sure that they are going to surpass you in other fields as well. Step ahead and push your business forward by making sure your IT provider is offering you everything you need. If they aren’t providing you the best Cloud Technology or the latest server and software updates, you need to move on to someone else who can help take your business to a whole new level!
Editor’s Note: This post was originally published on October 11, 2016, and has been completely revamped and updated for accuracy and comprehensiveness.