Desktop Support

The Desktop computer (or laptop) is the primary work tool for your office staff. It’s how they create proposals, support Clients, build documents, and more. These computers are constantly in use, making them prone to viruses, slow downs, and an array of issues. To compound the stress on the computer, every user is different – making the frequency of problems unpredictable. The goal of every IT department should be to keep staff using their computers and ensure their work is protected in the event of a failure.

MBC’s Managed Desktop Services deliver the highest level of desktop maintenance available to keep your staff online and their data secure. Our Expert Service Desk uses a proprietary blend of software tools to ensure your desktops and laptops are fast, secure, monitored, and backed up. MBC is responsible for security patching, antivirus, backup and recovery, printing, inventory and asset reporting, proactive performance enhancements, and upgrades. As you add staff and computers in your office, you simply increase the number of Desktops on your MBC service plan.

Managed Desktop Services is available to businesses with existing IT teams (management for example) as a way to reduce the load on internal IT resources.

Managed Desktop Technologies:

  • Thin Clients (Remote Desktop, Citrix)
  • Microsoft Windows 7 & 8
  • Apple Mac OS X
  • Microsoft Office
  • Microsoft Dynamics ERP and CRM
  • QuickBooks

Managed Desktop Services Provides:

  • Certified Microsoft, Dell, Cisco, and Apple technicians
  • Fully Managed Windows and Apple Operating Systems
  • On-demand procurement
  • Asset tracking, inventory, and tagging
  • Security and Capacity Monitoring
  • Desktops and Laptops remote and onsite support
  • Regular “proactive” maintenance (patching, defrags, virus scanning, cleanups)
  • Virus and Malware FREE operating environment
  • Anti-SPAM engine to protect inbound and outbound emails
  • Network and local Printer support
  • Offsite and imaging-based backups of desktops and laptops
  • Secure installation and lockdown
  • Hardware maintenance and upgrades

BYOD – Managed Mobile

Mobile computing is becoming an increasingly vital component of every businesses operation. As end user’s access critical business information, communicate with customers, and leverage their mobile device to support their day to day activities, you need to ensure that the same management, security and oversight solutions you rely on for your IT.

BYOD – Managed Mobile Benefits:

  • Reduce Exposure to Risk – through secure & protected access to corporate data
  • Enhance Productivity – ensuring devices are properly configured and eliminating unnecessary distractions
  • Increase Profit – our solution will give you the confidence to safely & securely leverage mobile computing as a powerful productivity tool.

Key Features:

  • Remotely Wipe lost devices
  • Track device location via GPS
  • Standardize configuration for fast and easy provisioning
  • Enforce Security Protocols
  • Track & report on mobile assets
  • Managed Device Warranty
 

Since 2005 MBC delivered an extremely reliable IT environment eliminating downtime – which is critical for a brokerage firm like us.

Jennifer Cooper, COO, Integral Wealth Securities

Manager of Account Services at MBC Managed IT Services

Ask an Expert

For over 10 years, we’ve been helping Canadian businesses grow by handling their corporate technology needs from Cloud Support, Managed Infrastructure, and Enterprise Cloud. Contact one of our experts today to discuss how we can help your business have IT success.

We’ll be in touch within 24 hours, Monday - Friday.

5 Reasons to Use Managed IT

Could a Managed IT Service Agreement save your company tens of thousands of dollars per year? Learn the Top 5 reasons most small and medium sized businesses are moving to Managed IT Services.

CloudReach Advantage

CloudReach is MBC’s unique service model that helps businesses take advantage of crucial cloud technologies for growth by optimizing their corporate technology environment. CloudReach is scalable and flexible, allowing customers to leverage the best of cloud and on-premise IT technologies to maximize their budgets for efficiencies and growth.

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