Administration and Support

Certified experts that maintain your environment

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Expert Systems Administration

MBC Cloud Services are tailored to provide you with the tools to compete in increasingly complex market conditions where data protection, compliance, and business continuity requirements are a must for any business. Our solutions are fully managed by experts who keep your costs down, while ensuring a high quality of services.

Our Cloud Administration and Support team is certified on many different Cloud technologies

Certifications such as Cisco, VMWare, ITIL, Microsoft, Dell, Nable to name a few give each member of our team the expertise you need. They are friendly experts, responsible for the provisioning, ongoing management, and maintenance of the Private Cloud infrastructure that your application runs on. We can work along side your existing IT team, augmenting their skills and experience, or provide fully outsourced solutions backed by an industry-leading Service Level Agreement (SLA).

Features:

  • Certified experts
  • 99% First Time Resolution
  • Online Ticket History and Status
  • Defined Priority Levels for Requests
  • Remote and Onsite Issue Resolution
  • 24x7x365 Network Monitoring and Alerting
  • Information Technology Infrastructure Library (ITIL) Certified Staff

Benefits:

  • Reliable and friendly experts
  • Avoid hiring costly senior IT staff
  • Augments existing team
  • Ensures timely problem resolution
  • Seamless growth without interruption

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Comments

 

MBC really prioritizes customer satisfaction, the technicians worked very hard to make sure we were ready for our launch date.

Jim O’Neill, CFO, Aldridge Minerals

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