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Sensors and Software Case Study
By combining the industry-leading Managed IT Service model from MBC, Sensors and Software is poised to continuing to grow its reputation as the leading Ground Penetrating Radar (GPR) Innovation company in the world.
The Challenge
Business growth seemed to outpace the quality of service needed on a daily basis and accountability with their third-party provider was a big issue.
Service delivery issues strained the relationship between their internal staff and third-party company.
The Solution
Sensor & Software established a Managed IT Services agreement with MBC Managed IT Service to provide:
- 24/7 monitoring and support
of critical infrastructure and services - A Service Level Agreement guarantees response times
- Incident Management
- Virtual CIO/CTO Services
- Strategic Planning for a 5 year
IT Lifecycle Management
MBC really prioritizes customer satisfaction, the technicians worked very hard to make sure we were ready for our launch date.
Jim O’Neill, CFO, Aldridge Minerals
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