24 Hour Support Desk (905) 307-4357

Customer Satisfaction Guaranteed


Our mission is Delightful IT, and we guarantee this right in our service level agreement through an Customer Satisfaction Guarantee where we measure our success by ensuring the people that use our services daily are always delighted.


  • Surveys embedded within each of our support tickets
  • Feedback from the end-users (your employees)
  • Directly tied into Service Level Agreement (SLA) penalties
  • Part of MBC’s staff management program
  • Accurate, proactive, and constructive feedback
  • Ensures prompt action to service issues

Customer Satisfaction Rating – 100%!

MBC Happy Meter

The MBC Advantage

Customer Satisfaction Guarantee     Strategic Account Management      CloudReach

MBC really prioritizes customer satisfaction, the technicians worked very hard to make sure we were ready for our launch date.

Jim O’Neill, CFO, Aldridge Minerals

MBC Wins

Our Customer Service Model wins 2018 Canadian Bussiness Excellence Award for Delighting Customers

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