Our mission is Delightful IT, and we guarantee this right in our service level agreement through an Customer Satisfaction Guarantee where we measure our success by ensuring the people that use our services daily are always delighted.
Surveys embedded within each of our support tickets
Feedback from the end-users (your employees)
Directly tied into Service Level Agreement (SLA) penalties
Part of MBC’s staff management program
Accurate, proactive, and constructive feedback
Ensures prompt action to service issues
Customer Satisfaction Rating – 100%!
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Our Customer Service Model wins 2018 Canadian Bussiness Excellence Award for Delighting Customers