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Customer Satisfaction Guaranteed

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Our mission is Delightful IT, and we guarantee this right in our service level agreement through an Customer Satisfaction Guarantee where we measure our success by ensuring the people that use our services daily are always delighted.

Features

  • Surveys embedded within each of our support tickets
  • Feedback from the end-users (your employees)
  • Directly tied into Service Level Agreement (SLA) penalties
  • Part of MBC’s staff management program
  • Accurate, proactive, and constructive feedback
  • Ensures prompt action to service issues

 

Customer Satisfaction Rating – 100%!

MBC Happy Meter

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Our Customer Service Model wins 2018 Canadian Bussiness Excellence Award for Delighting Customers

 

MBC really prioritizes customer satisfaction, the technicians worked very hard to make sure we were ready for our launch date.

Jim O’Neill, CFO, Aldridge Minerals

MBC Clients

Learn how our clients are achieving amazing results. We focus on your IT Network so you can focus on what you do best.

Latest tweets from MBC:

#MBCSecurtyTIps – When using a public hotspot, make sure to do it safely. Disable file and printer sharing, enable two factor authentication, use VPN and check that you are using https sites only. #cybersecurity #hotspotsaftey pic.twitter.com/9hy49dVe2x

From MBC's Twitter via Hootsuite

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