Customer Satisfaction Guaranteed
Features
- Surveys embedded within each of our support tickets
- Feedback from the end-users (your employees)
- Directly tied into Service Level Agreement (SLA) penalties
- Part of MBC’s staff management program
- Accurate, proactive, and constructive feedback
- Ensures prompt action to service issues
Customer Satisfaction Rating – 100%!
MBC really prioritizes customer satisfaction, the technicians worked very hard to make sure we were ready for our launch date.
Jim O’Neill, CFO, Aldridge Minerals
MBC Wins
Our Customer Service Model wins 2018 Canadian Bussiness Excellence Award for Delighting Customers
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