Satisfaction Guaranteed

With nearly 15 years of providing IT services, we understand the challenges faced by small and medium businesses and how they impact IT. We also understand the challenges faced by IT providers to consistently deliver high-quality service that’s expected by these businesses. The fundamental problem: small and medium businesses need access to the latest IT services to support their growth without the costs that come with full-time IT departments. IT providers need to create service models that enable their clients to grow while being responsive, professional, proactive, and cost effective. Not an easy task.

MBC solves this problem in two ways. The first is through education, consulting, and clearly managing its client’s risks and expectations. By providing an industry-leading Service Level Agreement (SLA), MBC’s Clients are guaranteed to receive the best response times, resolution times, monitoring, data integrity, and professional service in the industry. However, this alone is not enough to deliver the level of service required by small and medium businesses today.

Embedded within the MBC Service Level Agreement is the Employee Satisfaction Guarantee, something very unique and critical to our service delivery process. The Employee Satisfaction Guarantee is a structured process to gather, score, and track end user feedback from every one of our Clients.

Our objective is to ensure the end users of your company (your employees) are pleased with our service, and your score ties directly into how we manage our staff. If your score falls below our target, a process is initiated to resolve the issue and process appropriate service penalties.

Features

  • Surveys embedded within each of our support tickets
  • Feedback from the end-users (your employees
  • Directly tied into Service Level Agreement (SLA) penalties
  • Part of MBC’s staff management program
  • Accurate, proactive, and constructive feedback
  • Ensures prompt action to service issues
 

Since 2005 MBC delivered an extremely reliable IT environment eliminating downtime – which is critical for a brokerage firm like us.

Jennifer Cooper, COO, Integral Wealth Securities

Manager of Account Services at MBC Managed IT Services

Ask an Expert

For over 10 years, we’ve been helping Canadian businesses grow by handling their corporate technology needs from Cloud Support, Managed Infrastructure, and Enterprise Cloud. Contact one of our experts today to discuss how we can help your business have IT success.

We’ll be in touch within 24 hours, Monday - Friday.

MBC Clients

Learn how our clients are achieving amazing results. We focus on your IT Network so you can focus on what you do best.

CloudReach Advantage

CloudReach is MBC’s unique service model that helps businesses take advantage of crucial cloud technologies for growth by optimizing their corporate technology environment. CloudReach is scalable and flexible, allowing customers to leverage the best of cloud and on-premise IT technologies to maximize their budgets for efficiencies and growth.

News and Updates

Ransomware Attacks will Double in 2017 Focusing on Financial Institutions and Law Firms

Ransomware attacks are expected to be over two times more numerous in 2017 than 2016 having financial institutions and law firms as prime targets. In Europe, some financial institutions had begun stockpiling bitcoins, in case of a ransomware attack. In…

Mississauga News Article Feature: Expert says Human Firewall is the best Defense Against Costly Ransomware Cyber-Attacks

Ransomware. It is sophisticated, technical and so malicious it has brought several high-profile Canadian corporations temporarily to their knees. But the remedy is basic, explains the MBC President, Michael Benadiba in the Mississauga News. He shared insights on why human…

Latest tweets from MBC:

Effectively #moving your #office #IT from a physical location to another requires an #plan Learn more @ goo.gl/Lvy1nu pic.twitter.com/fSr6HJV5oR

About a day ago from MBCCS's Twitter via Twitter Web Client

Join our newsletter!