Customer Satisfaction Guaranteed
Features
- Surveys embedded within each of our support tickets
- Feedback from the end-users (your employees)
- Directly tied into Service Level Agreement (SLA) penalties
- Part of MBC’s staff management program
- Accurate, proactive, and constructive feedback
- Ensures prompt action to service issues
Customer Satisfaction Rating – 100%!
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Our Customer Service Model wins 2018 Canadian Bussiness Excellence Award for Delighting Customers
MBC really prioritizes customer satisfaction, the technicians worked very hard to make sure we were ready for our launch date.
Jim O’Neill, CFO, Aldridge Minerals
MBC Clients
Learn how our clients are achieving amazing results. We focus on your IT Network so you can focus on what you do best.
Latest tweets from MBC:
#MBCSecurtyTIps – When using a public hotspot, make sure to do it safely. Disable file and printer sharing, enable two factor authentication, use VPN and check that you are using https sites only. #cybersecurity #hotspotsaftey pic.twitter.com/9hy49dVe2x
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