Our Mission is to deliver Delightful IT which is a customer success model that ensures our partners are receiving an unparalleled client experience where we continually anticipate, meet and exceed client expectations in a delightful way. Our promise is to be experts in our field, responsive, and always provide honest solutions that are in the best interest of our customers.
Through our ‘Happy Meter’ rating system, we rate absolutely everything and we are contractually obligated to maintain the highest level of customer satisfaction.
Surveys embedded within each of our support tickets
Feedback from the end-users (your employees)
Directly tied into Service Level Agreement (SLA) penalties
Part of MBC’s staff management program
Accurate, proactive, and constructive feedback
Ensures prompt reaction to service issues
MBC offers comprehensive monitoring, detection and protection against cyber threats. Our Cyber Security Experts will prioritize these threats and proactively provide real-time responses to any targeted malware detected or critical alerts within our customers’ network.
The best MSPs are centered around your business, and focussed on security as well as quality of service. At MBC, we have decades of experience taking over IT for businesses that have outgrown their existing MSPs. That is why we have developed our easy and effective onboarding methodology that will solve your existing IT challenges and ensure you are on the right path moving forward.
The MBC Account Services Team are dedicated executive resources leveraged by our customers for strategic planning and oversight of the business partnership to deliver a delightful IT experience. They will learn the ins and outs of your business, capture and document requirements and be your strategic partners throughout your journey with MBC.
Oversee the onboarding process and setup 30/60/90 meetings along with quarterly executive reviews
Prepare and define your IT Audit, annual IT Budget, identify risks, and make recommendations for improvement
Monitor your IT asset lifecycle and recommend new hardware or software options to lower costs and increase reliability and security
Build your Business Continuity strategy and create contingency plans for data backup, disaster recovery and facility relocation
Keep you up to date on the latest and greatest technology and ensure all new security features are implemented
Identify your cloud-readiness through our CloudReach process that helps businesses plan, execute, and optimize the cloud by leveraging the best of Public Cloud, Private Cloud and On-Premise technologies
CloudReach is MBC’s unique process to identify cloud-readiness through stages of discovery, strategy, and execution and maintenance. Your dedicated account team and Virtual CIO will learn the ins and outs of your business, capture your priorities, set up client work shops and develop a custom fine-tuned cloud roadmap that leverages all of the latest and greatest technologies including, public cloud, private cloud and on-premise technologies with security, performance and reliability always at the forefront.
Since 2000 MBC’s datacenter has been located in Canada’s premier telecommunications hotel at 151 Front Street in Toronto. With the best power supply, cooling, and internet connectivity available in Canada, this world-class facility is readily available to all MBC’s clients.