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Why is IT Support Important?


Why is IT Support Important?

This entry was posted on by Maria Kelebeev.
Why is IT Support Important

In today’s world, businesses need cutting edge technology to remain competitive. When an investment in technology has been made, no matter what size the organization is, having a professional IT support team is critical to making sure that everything runs smoothly. Having a proper IT support team in place is important for four main reasons, which we will discuss below.

Proper Cyber Security Protection

It takes special training and a unique skill set to be able to effectively detect and protect an organization from cyber threats and malware. While many people have basic security awareness, a professional IT support team will know exactly how to defend your digital infrastructure to keep your business secure from cybercrime.

Data Management and Storage

Having a team of IT professionals can help your business store and manage important data.  They can ensure that it is kept in a secure environment while also being easily accessible to those that have permission to access it. Without having professional IT support, your data can accidentally be stored in a vulnerable location or accessed by individuals that do not have the right permissions.

Skilled Solutions

While some of your staff may be familiar with how to work your organization’s systems, it is unlikely that should something go horribly wrong that they would know what to do. A professional IT support team can quickly analyze and troubleshoot even the most advanced technical issues and implement highly skilled solutions. Even if the software you use comes with support service, having a dedicated IT team can often resolve issues much faster than contacting a customer service department and logging a ticket.

Smooth Communication

Having your communication channels run seamlessly between stakeholders, customers, and colleagues are invaluable. A professional IT support team can help you configure your systems and technologies from email servers, conferencing software, collaboration set up and more that will help your team communicate effortlessly end effectively no matter where they are located.

Top Reasons to Consider a Managed IT Service Provider

If you are considering outsourcing your IT support, there are some qualities that you should look for in a managed service provider. Especially if your business is in growth mode, it is incredibly important that you are protected from a technical mishap that could derail your progress. Often once an organization reaches around 20 or more employees, their IT department can become strained from having so many aspects dependent on technology such as data storage, workstations, secure communications, internet access and more. If your business has reached this phase, there are a few convincing reasons why choosing a professional, multifaceted Managed IT Service team can safeguard your organization.

Increased Reliability

 A group of several individuals just cannot possibly provide the 24/7 reliability and level of service that an entire multifaceted team which is proactively monitoring your environment can. Typically, the cost for a professional IT support team is comparable if not lower than keeping several on-site employees on your payroll.

Automation

Using automation to gain efficiencies by programming mundane tasks that free up staff to participate in more strategic and creative tasks, help business owners gain productivity. When automation is applied to certain areas of your IT infrastructure, it can work to safely reduce human error. At MBC, we leverage automation to make sure that your business is always running smoothly, safely and with reduced downtime.

Less Downtime

Losing a few productive hours is not the only cost when faced with downtime. Downtime can have detrimental consequences on a business, such as frustrating buyers and losing out on sales, tarnished brand reputation as well as other costs associated with repair, recovery and overtime.

Scalability

As industry experts with over 20 years’ experience, at MBC we know that each and every client needs a customized application of best practices to properly support their business. Our experience spans over multiple industries and size, which enables us to quickly craft an effective approach that will save your business both time and money.

Finally, probably one of the most important factors that business owners love when they work with MBC is the peace of mind we deliver. With our 24/7 monitoring, innovative security measures and delightful IT service, we ensure that you always are confident about being secure.

To find out more about how professional IT support can help your business grow while staying protected, get a free assessment today.

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Maria Kelebeev
Maria Kelebeev
Digital Marketing Manager at MBC Managed IT
For more information call us at: (905) 307-4357 or fill out our contact form and we’ll reach out to you.
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